Dear <%=[FirstName]%>,

I was sorry to hear that our upholstery fabric is not wearing as it should. We have received only compliments about this line of materials, so I too am puzzled.

Our West Coast sales manager will be contacting you in the next day or two. I would like her to come to your office to inspect the furniture firsthand. At that time, please have ready a copy of your original invoice and the name of your supplier.

We stand behind our fabric and want to resolve this situation quickly. We will keep you posted as our investigation continues.

Sincerely,

<%=MY_NAME%>
<%=MY_TITLE%>
<%=MY_COMPANY%>

Tel: <%=MY_TEL%>
Fax: <%=MY_FAX%>
Web: <%=MY_HOMEPAGE%>